Preparing Your Customer, Product and Stock Data for a New Business System

The practical answer

Migration quality is largely determined before data import begins. New software cannot reliably interpret ambiguous item codes, duplicate customers or unexplained stock discrepancies.

A realistic business scenario

Two customer records describe the same builder; three product identifiers represent one fitting. If imported unchanged, sales reporting and stock control start with confusion.

Establish master-data ownership

Assign accountable people to customer, product, supplier and inventory records. Decide which source is authoritative.

Clean and standardise

Remove duplicate accounts carefully, normalise units, verify product identifiers and resolve inactive records using agreed retention rules.

Reconcile balances and commitments

Count important inventory, identify open orders, returns, outstanding invoices and credits. Decide which historic transactions need to migrate.

Test a sample import

Run pilot imports, compare totals and manually check representative records. Record transformation rules and obtain sign-off before full migration.

Buyer’s checklist

  • Identify duplicate customers and SKUs
  • Standardise units and price lists
  • Reconcile stock and open orders
  • Document field mapping
  • Test imports and sign-offs

Common mistakes to avoid

  • Deleting history without retention review
  • Importing every obsolete field
  • Using unapproved last-minute spreadsheet changes

Frequently asked questions

Should all historic orders be migrated?

Not always. Agree operational and statutory needs before deciding.

Who owns data migration accuracy?

The project needs named business owners alongside the technical implementation team.

What to do next

The right next step is to assess the workflow using real customer, stock and financial scenarios. Compare providers against the same requirements and seek written confirmation of product-specific capabilities. Use a data-readiness checklist before implementation.

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